Billing

I received a Decline Notice

If you received a Decline Notice, your payment was unable to be processed. Please click on the links provided to update your credit card information if necessary. The most common reasons we receive for a declined payment are:

• The address no longer matches the address your credit card company has on file and must be updated.
• The card has expired and the expiration date must be updated.
• Your credit card company does not recognize the charge and has put a freeze on your card. You must then contact your credit card company to explain the charge and have them lift it.
• Your credit card company does not authorize “International” payments if you reside outside of Canada.
• Your credit card company has placed a security measure on your card that prohibits the charge.

If the payment continues to decline, please contact Support for further assistance. Don’t stress about this one. 99% of the time, this is just a blip and we’ll get it worked out quickly.  Typically, a quick call to your credit card company resolves all of the above.

Why is there an additional 3% charge on my payment?

Freelance University does not add any additional charges to your payment. However, some credit card providers do charge a 3% “International” charge for those purchases made to companies located outside of your home country. We are proudly a Canadian company; therefore, if you are seeing an additional charge, we would suggest contacting your credit card company directly. Some of our clients choose to use a different credit card that does not charge the International fee. There are still some out there!

What are my payment options?

At Freelance University, we accept the following:

We do not accept payment by cheque, money order, or debit (unless it is attached to your credit card) at this time.